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RETURN, EXCHANGES, WARRANTY, AND/OR REPAIR POLICY:

RETURN, EXCHANGES, WARRANTY, AND/OR REPAIR POLICY:
 

At Accurate Digital, we strive to ensure your complete satisfaction with every purchase. Our return, exchange, warranty, and repair policy is designed to provide you with a hassle-free experience.

 

Returns:

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  • Most products available at Accurate Digital are eligible for return, provided they are returned with all original packaging, paperwork, and items in new and unused condition.

  • All repaired items come with a 30-day warranty.
     

Initiating a Return:
 

  • To initiate a return, you must request a Return Authorization Number (RMA#) within 30 days of receiving the product. This RMA# must be clearly labeled on the package when shipping the return.

  • Items returned without an RMA number are not eligible for refund or exchange and may be subject to a processing fee.

  • Once an RMA number is issued, it is valid for 14 days.
     

RMA/Return Process:
 

  1. Schedule a discussion with a support agent to discuss your return request.

  2. Fill out the form provided by the support agent to start your RMA process.
     

Limited Warranty:

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  • Our limited warranty does not apply to products subjected to physical damage after purchase, including mishandling during shipping or improper installation.

  • Detailed warranty terms and exclusions are available on our website.
     

International Orders:
 

  • International orders are generally not eligible for return or exchange unless due to an error on our part.

 

Return Procedure:

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  1. Contact our Customer Care Specialist to request an RMA # and receive detailed return instructions.

  2. Clearly label the package with the RMA# and return it to the specified address.

  3. The customer is responsible for return shipping costs unless the return is due to an Accurate Digital error.

 

Broken, Defective, Missing Items:

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  • Any damages, defects, or missing items must be reported within 5 days of delivery.

  • Prepaid return shipping labels are provided for broken or defective items.

 

Restocking Fees:

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  • A 20% restocking fee applies to all returns.

  • Additional fees may apply for items returned in damaged or non-original condition.
     

Non-Returnable Products:
 

  • Some products, such as custom items or clearance marked items, may not be eligible for return or refund.

 

Exchanges:

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  • Items eligible for return can also be exchanged for a different product.

 

Customer Support:

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  • Our Customer Care Specialists are available to assist with returns, exchanges, and any other inquiries.

For detailed instructions or assistance with your return, please contact our Customer Care Specialist at (312) 416-1518. We are committed to ensuring your satisfaction with every purchase from Accurate Digital.

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